Reception and Admin Support Apprenticeship

Duties and Responsibilities:

The duties and responsibilities to be undertaken by an Admin Apprentice may include some or all of the items in the following list, dependent on competency levels, and current and evolving Practice workload and staffing levels. Duties may be varied from time to time under the direction of the Practice Manager.

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

- To deal with internal and external post and emails on a day to day basis

- To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.

- To meet and greet visitors as required.

- To provide appropriate reception cover as and when required.

- To obtain and retrieve clinical/non-clinical records as requested.

- To support the control of clinics/appointments and retrieve records.

- To maintain filing systems in line with organisations policies and procedures.

- To assist with the ordering and maintenance of stock supplies (specific to role as

appropriate).

- Collating information for reports

- To be a flexible and supportive member of the team.

- To adhere to the local and national Health and Safety regulations and the

- Prescriptions:

o To ensure that requests for acute and repeat prescriptions are processed in line with contract requirements;

o To identify patients whose prescriptions are due for review for the relevant GP;

o To manage systems for passing prescriptions to pharmacies who provide a collection service;

o To liaise with doctors, patients, hospitals, pharmacists, and others as and when required in connection with medication prescribed for registered patients;

o Management of the recording system for controlled drugs;

o Ordering of stationery required for issuing prescriptions.

- Ensuring that registrations and deductions are processed in line with Health Authority requirements, and that appropriate record keeping systems are up-to-date and fit for purpose.

- Ensuring that the system for the record keeping of temporary residents is kept up to date;

- Summarising of patient notes in line with internal procedures and external QOF deadlines;

- Using appropriate read codes, scanning correspondence to ensure the accurate recording of Quality and Outcome Framework (QOF) specific information, and patient specific information, bearing in mind the implications of such recording;

- Ensuring that patient records are kept up to date with relevant information, enabling clinicians and other relevant staff to access accurate and up to date patient histories.

- Throughout the training period the post holder will be expected to complete all

educational and training as required

Practice Policies and Procedures

- To sign a learning contract with the training provider and adhere to the agreement

- To assist in the administration process associated with service audits (specific to role as appropriate)

- To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.

At Wells Medical Practice, you will be working towards a Business Administration Level 3 Qualification over the course of 15 months.